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Feb 7, 2018

Northeastern Prof Talks About Amazon Automation and Future Shopping

amazon automation

After the emergence of Amazon Go, a cashier-less convenience store the e-commerce juggernaut recently opened in downtown Seattle, Northeastern University’s D’Amore-McKim School of Business explored the potential impact of automation on the future of commerce.

The simple concept behind Amazon Go is a streamlined mini-mart experience in which customers “scan their smartphones with an app [and] grab what they want.” DMSB Associate Professor of Marketing Strategy and Managerial Decision-Making Bruce Clark discussed the implications of what New York Magazine dubbed the “automated 7-Eleven killer.”

“Unless you have an Amazon Go next door to your store, I’m not sure this is a big deal. It’s not clear to me the customer experience of an Amazon Go store is sufficient to make me walk past the local 7-Eleven. Geography is destiny in this sense: where you have more convenient stores, you will do well. A longer-term threat might be if Whole Foods went cashier-free and you had a Whole Foods next to your convenience store.”

Clark is quick to point out that AI more commonly automates pieces of jobs rather than entire gigs and cites the advent of the ATM in the late 1960s and ’70s as a key example.

“Despite widespread adoption of ATMs, employment of bank tellers increased over much of the past three decades. The driving factor was that while a given bank branch might require fewer tellers, that reduction in labor costs meant that banks could open more branches, offsetting the loss at any given branch. Tellers’ jobs in turn became more like that of a customer service representative rather than a paper- and currency-pusher.”

Clark remains cautiously optimistic about the future of retail, according to reports.

“The common thinking is that over time, human jobs will evolve toward processes at which humans remain better value, notably in emotional intelligence and physical dexterity. Retail employees will find their jobs increasingly specified in those terms. You’re either interacting with customers or efficiently managing the stocking and layout of a store. Employees who excel in these areas should be okay.”

But perhaps less so about the future of employment across the board. “All that said, I’m not sure any of us should be assuming we will have stable, well-paid employment in the future.”

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Jul 14, 2017

MIT Sloan Executive Startup on How To Sell Themselves

MIT Sloan Executive Startup

Brian Eastwood from the MIT Sloan School of Management recently discussed how TechEmergence founder Dan Faggella metabolized important lessons contained within the Negotiation for Executives program to sell his first startup, the e-commerce platform, The Science of Skill.

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Feb 28, 2017

Wharton Alumni Spotlight: Marc Lore, founder of Jet.com

jet.com

When it comes to online shopping, Jet.com co-founder and current President & CEO of Walmart’s e-commerce division Marc Lore has omniscient insight.

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Oct 21, 2016

MetLife China CEO Explains Chinese Digital Dominance at Columbia GSB Forum

MetLife China CEO Explains Chinese Digital Dominance Columbia GSB

MetLife China CEO George Tan recently spoke with Columbia’s Graduate School of Business during the fall Sir Gordon Wu Distinguished Speaker Forum, breaking down China’s so-called “digital dominance.”

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Aug 26, 2016

Lehigh Prof Explains How To Break Through E-Commerce’s Mobile Glass Ceiling

Lehigh University’s College of Business and Economics published an article by Bryan Hay about new research from assistant professor of marketing Ju-Yeon Lee into why “consumers tend to click and browse” mobile e-commerce platforms rather than click that “buy” button, especially on high-ticket items. Continue reading…

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Mar 19, 2016

Lehigh Alum’s Kitrex Dinos, Dynamite Splash in Toy Industry

Mary Ellen Alu writes for Lehigh’s blog about a curious trend taking shape among its School of Management graduates: many are pursuing lucrative careers in the boutique toy industry.
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