Harvard Talks Managing Disorganized Employees, and More – Boston News
Let’s explore some of the most interesting stories that have emerged from Boston business schools this week.
How to Manage Someone Who Is Totally Disorganized – Harvard Business Review
Disorganized employees can be wellsprings of frustration, but there are ways to help them better understand how disorderly tendencies impact others.
Harvard Business School‘s Rebecca Knight recently discussed strategies in HBR, addressing root behavior causes and ultimately develop better systems to manage workloads.
“’Is this person’s approach creating negative outcomes, or is it just a style difference?’ If your report indicates ‘disorganized but otherwise reliable, you may have to back off.'”
Rosie Perez (not the actor), Lead Financial Officer of Global Consumer Business Planning and Analytics at American Express, adds, “It takes a lot of time to change ingrained behavior, but it can be addressed. Most importantly, as leaders, it is our job to help coach our colleagues [with] constructive and pointed feedback.”
You can read more about the research here.
Bye-Bye Ivory Tower: Innovation Needs an Ecosystem to Thrive by Tracy Mayor – MIT Sloan Ideas Made to Matter
Innovation is not exclusively indigenous to Silicon Valley. We continue to see exciting developments in London, Tel Aviv, New York, Boston, China, Nigeria, Ghana, and South Africa. However, despite the benefits of globalization, the world of innovation is not wholly flat.
New MIT Sloan research has determined that there are geographic hotspots, or “innovation ecosystems,” where ideas move more easily from inception to impact.
Phil Budden, a Senior Lecturer Specializing in Innovation and Entrepreneurship, notes how the traditional “triple helix” that has long driven innovation—university, government, and corporations—is now joined by two additional players: entrepreneurs and risk capital.
“It’s so important to have innovation-driven entrepreneurs involved. They’re producing the companies of the future. You can’t just have today’s companies [in an ecosystem], you need to have those leaders who are going to produce future companies.”
Fiona Murray, Associate Dean for Innovation, urges corporations to take advantage of startups and entrepreneurs to help experiment on their behalf.
“What these startups tend to do very well is define, order, and test their assumptions through a series of what we call ‘innovation loops. So, one of the benefits of going from a purely internal research and development process to working externally is that you can really rely on the universities and startups in an ecosystem to do that experimentation for you.”
You can read more about global innovation here and watch the recent discussion below.
Joy Field Garners Top Award from Decision Sciences Institute by William Bole – Carroll School News
BC Carroll School of Management Associate Professor of Operations Management Joy Field has received the highest honor bestowed by the Decision Sciences Institute (DSI), a global society of more than 1,800 scholars dedicated to fostering knowledge for better managerial decisions.
Field was named the 2018 co-recipient of the Dennis E. Grawoig Distinguished Service Award, named for a founder of the 50-year-old Institute. The other recipient was Morgan Swink of Texas Christian University.
DSI President Johnny Rungtusanatham of Ohio State University asserts, “This is a highly competitive distinction awarded to those who have made a continual impact on the Institute and the disciplines it serves.”
Field reflected on her two decades of involvement with the Institute. “DSI has been a major contributor to all aspects of my professional development—publishing, teaching, and service—and I am delighted to have been chosen to receive this award from among the many colleagues who have also contributed so much to DSI.”
Find out more about the recent award here.
Northeastern’s New MBA Offering, and More – Boston News
Let’s explore some of the most interesting stories that have emerged from Boston business schools this week.
When Your Moon Shots Don’t Take Off – Harvard Business Review
Many scholars seek to understand how we can move away from incremental thinking to what Google calls “10x thinking”—ideas that lead to “10-fold improvements rather than the more typical 10 percent ones.”
In a recent edition of Harvard Business Review, INSEAD Assistant Professor of Strategy Nathan Furr and Brigham Young’s Jeffrey H. Dyer say the real limit to “10x” ideas are biases that distort our perceptions and prevent us from seeing possibilities.
The duo present tactics and tools to challenge our instincts to avoid risk and choose the path of least resistance with the ultimate goal of breaking through to the realm of innovative possibilities.
Furr and Beesley describe how cell phones, earbuds, credit cards, self-driving cars, and atomic power were all inspired by science fiction. “Science fiction can provide a kind of rigorous optimism. There’s no magic; science fiction just provides the inspiration and then you make a rigorous plan and go for it.”
You can read more about the research over at HBR.
New MBA x Computer Science Degree Addresses Market Demand for Tech-Savvy Leaders – D’Amore-McKim School of Business News
“Breakthrough technologies, robotics, artificial intelligence, the Internet of Things, and blockchain promise higher productivity, enhanced efficiencies, and economic growth,” says Raj Echambadi, Dunton Family Dean at Northeastern University D’Amore-McKim School of Business.
Future business leaders need leadership frameworks but also hard technical skills to have a deeper understanding of how technology will impact the future of business. To meet this growing demand, D’Amore-McKim now offers a new full-time MBA degree concept: MBA x Computer Science.
On the new concentration at Northeastern/D’Amore-McKim, the school writes, “Students in the MBA x Computer Science track will choose one concentration in business and one concentration in computer science thanks to a partnership with Northeastern’s Khoury College of Computer and Information Sciences, and they will also complete a corporate residency–a distinctive component of the Northeastern MBA program that is the hallmark of graduate experiential learning.”
“Business and technology are now intertwined, and to master a skill set in both areas will set our students apart and set them up for success,” says D’Amore-McKim Associate Dean of Graduate Programs Kate Klepper.
Dean Echambadi explains:
“These technologies are changing the way we live, learn, produce, and consume content, as well as how employees and enterprises work across all industries. Advanced business education is a critical component in helping people and industries navigate challenges with digital convergence and turn them into opportunities.”
Read the full D’Amore-McKim School of Business News article here.
Social Media Advertising Can Boost Fake News—Or Beat It – MIT Sloan Ideas Made to Matter
According to new research from MIT Sloan Economist Catherine Tucker and Occidental College’s Lesley Chiou, Ph.D. ’05, restricting or redirecting advertising on social media could be part of a solution to the problem of fake news.
After Facebook released a new advertising system that blocks ads from pages that repeatedly share fake news, researchers found a 75 percent reduction in the amount of fake news being shared on the platform.
Tucker and Chiou caution that the solution is far more complex than just advertising, however.
“The actions of platforms such as Facebook in regulating advertising do seem to have had an effect on the volume of fake news. However, our paper also emphasizes that in just focusing on ads and fake news, we are missing the bigger picture, which is the organic spread of misinformation by users themselves,” Tucker says in a recent interview wit MIT.
“The popularity of fake news may occur in the absence of advertising, as users share articles with others in their social network, but working to stamp out misinformation in those posts runs into its own set of problems,” Tucker adds.
“Trying to regulate that seems to get us into very problematic First Amendment territory.”
You can read more about Tucker and Chiou’s research here.
Investing In U.S. Innovation, and More – Boston News
Let’s explore some of the most interesting stories that have emerged from Boston business schools this week.
The 1 Thing Your Company Should Add To Its Retirement Benefits – MIT Sloan Newsroom
MIT Sloan Professor Lotte Bailyn took part in a three-year research study under HBS Professor of Business Administration Teresa Amabile to understand the “organizational, social, and psychological forces that can affect people’s retirement experiences.”
Bailyn outlined two strategies to help “pre- and early-retirement individuals manage their transition out of the workforce”:
- The “Phase-down” strategy enables a “retiring employee to work less while receiving a percentage of their pay, plus benefits. At the end of the phase-down — which can range from months to a handful of years —the person retires.”
- The “Contracted rehire” strategy allows companies to hire back employees on a contractual basis, which Bailyn explains, “allowed the company to get the specific niche knowledge that that person has, and by working with other people, employees in the organization could pass on that knowledge.”
Questrom School of Business Professor of Management Tim Hall, one of the researchers on the study, adds, “It’s surprising how little employing organizations are doing to help them [transition]— even though at the same time they’re interested in maybe helping people move on and opening up opportunities for younger people, they’re not. I think there’s a great opportunity cost they’re suffering by not doing that.”
You can find more information on the study here.
How the U.S. Can Rebuild Its Capacity to Innovate – Harvard Business Review
There is a growing trend of companies across all industries choosing to “invent and manufacture abroad” in what Harvard Business School’s Willy Shih describes as a loss of “industrial commons.” According to a recent Harvard Business Review article, “nearly half of the foreign R&D centers established in China now belong to U.S.-based companies.”
“Over recent decades, VCs have overwhelmingly focused on software and biotech investments over ‘hardware’ investments, closing additional doors to manufacturing innovations. It’s no wonder that so many promising manufacturing enterprises have to look abroad to simply get off the ground—let alone soar,” writes Sridhar Kota, Justin Talbot-Zorn, and Tom Mahoney.
The article recently outlines four principles the U.S. could use to reinvigorate its industrial ecosystems.
- Don’t Fear Picking Winners: “Rather than allowing promising R&D results to languish in labs or even be commercialized by foreign competitors, the U.S. should launch a National Innovation Foundation to invest in engineering and manufacturing R&D to mature emerging technologies and anchor their production onshore.”
- Invest in Hardware Startups and Scale-Ups: “U.S. policymakers can … build on existing resources to help innovative hardware startups and scale-ups succeed—particularly through domestic government procurement [the way] China has employed government procurement, strategic technology transfer, and domestic technology development to build its respected high-speed rail industry.”
- Mind the Mittelstand: Small and medium enterprises (SMMs) “amount to about 250,000 firms, or 98 percent of all manufacturing firms. By strengthening and supporting these firms, the U.S. could rebuild the backbone of its manufacturing sector.”
- Power to the People: “While American high schools typically require students to dissect a frog, few require students to disassemble a power tool. Exposure to real-world engineering is a crucial and cost-effective way to build interest in manufacturing careers—through either four-year engineering degrees or vocational training.”
You can find the entire HBR article on re-investing in American industry here.
Legacies Catching On – Carroll School News
BC Carroll School of Management Professor of Information Systems Gerald Kane recently put together a new research report as part of a gig guest editing the MIT Sloan Management Review’s Digital Business Initiative. The report, Coming of Age Digitally: Learning, Leadership, and Legacy, emphasizes the need for companies to foreground experimentation in their “digitally maturation” processes.
According to the Carroll School News, “Nimble businesses create the conditions for employees to take risks and try new things. The key to [prepare] for more digital disruption is to not simply hire but develop digital leaders.”
“Part of developing leaders means giving employees the time and space to acquire new skills, an area where many companies need to improve. Ninety percent of survey respondents said they need to update their digital skills at least yearly—and 44 percent said they need to do so ‘continually.’ Yet at ‘early-stage’ companies (which are paradoxically often the older companies), nearly 30 percent indicated that their employers offered little to no support to do so.”
You can read more about Kane’s research here.
The Politics of Purchases, Grocery Chain Rebuilds, and More – Boston News
Let’s explore some of the most interesting stories that have emerged from Boston business schools this week.
Why U.S. Grocery Chains Need More (and Better) Store-Brand Products – Harvard Business Review
Harvard Business Review recently revealed new insights into how store-brand products enable grocers to carve out a niche for themselves among more established competitors.
According to writers Marcel Corstjens and Rajiv Lal, “private-label products are essential to the profit margins of hard discounters,” like Wal-Mart, which typically sell 90 percent private-label goods compared to 15-51 percent of ordinary grocery stores, depending on where you are in the world. “Hard discounters win by only stocking products with a very high rotation.”
The two point to the miraculous feat of French supermarkets, which regained a significant market share after stores began “offering affordable goods of reasonable quality.”
In order for U.S. grocers to compete with hard discounters, the article notes that they “will have to offer private-label goods of the “right” quality at the “right” price. No easy feat, indeed.
You can read more from Corstjens and Lal here.
How Going Out Can Spur Outside-the-Box Thinking – MIT Sloan Newsroom
New research from MIT Sloan Assistant Professor of Work and Organization Studies Jackson Lu finds that people who have “had a close friendship or romantic relationship with a person from a culture drastically different from [their] own tend to exhibit higher creativity, innovation, and entrepreneurship.”
“‘Going Out’ of the Box: Close Intercultural Friendships and Romantic Relationships Spark Creativity, Workplace Innovation, and Entrepreneurship” suggests that “people cannot simply ‘collect’ intercultural relationships at a superficial level, but instead must engage in cultural learning at a deep level.”
Lu writes:
“When in an intercultural relationship, an individual should not eschew cultural differences but rather embrace them, because such differences enable one to discern and learn the underlying assumptions and values of both the foreign culture and the home culture. Without close social interactions, it can be difficult for individuals to juxtapose and synthesize different cultural perspectives to achieve cultural learning and produce creative insights.”
You can check out the rest of the article here.
How We Play Politics in the Store Aisles – Carroll School News
In a new Journal of Consumer Research study, Carroll Assistant Professor of Marketing Nailya Ordabayeva finds that “conservatives buy products they believe will signal their own superiority (big-name brands, high price tags) while liberals buy products they hope will show their uniqueness (unconventional colors or design).”
Ordabayeva’s research has “startling implications regarding the extent of our national polarization,” suggesting that people are paying very close attention to taglines like Mercedes’ “A Class Ahead” and Apple’s “Think Different.”
Professor Ordabayeva’s research finds that conservative and liberal Americans have decidedly different buying patterns, with conservatives favoring well-known brands and liberals opting for more creative choices.
“Better or Different? How Political Ideology Shapes Preferences for Differentiation in the Social Hierarchy,” can be found here and check out the rest of the entry on Carroll School News here.
The Case for Business Curiosity from Harvard, and More – Boston News
Let’s explore some of the most interesting stories that have emerged from Boston business schools this week.
The Business Case for Curiosity – Harvard Business Review
Harvard Business School Professor of Business Administration and Behavioral Scientist Francesca Gino recently published an article in the Harvard Business Review in which she elaborated on the “benefits of and common barriers to curiosity in the workplace.”
Professor Gino points to research, which offers “three important insights about curiosity as it relates to business”
- Curiosity is essential to the performance of an enterprise, leading to “fewer decision-making errors, more innovation, reduced group conflict, and more-open communication and better team performance.”
- By “making small changes” to organization and management, leaders can do more to encourage their employees’ curiosity
- Leaders fear curiosity “will increase risk and inefficiency.”
To address these three insights, Professor Gino offered “five strategies that can help leaders get high returns on investments in employees’ curiosity and in their own”:
- Hire for curiosity.
- Model inquisitiveness.
- Emphasize learning goals.
- Let employees explore and broaden their interests.
- Have “Why?” “What if…?” and “How might we…?” days.
She concludes, “Maintaining a sense of wonder is crucial to creativity and innovation. The most effective leaders look for ways to nurture their employees’ curiosity to fuel learning and discovery.”
You can read more about the business curiosity research here.
Occasional Breaks Can Make Groups Smarter – Questrom School of Business News
BU Questrom’s Jesse Shore recently co-authored new PNAS research, which finds that scientists who integrate “short breaks into problem-solving sessions improves both the average performance of the group and increases the likelihood of getting the best solution.”
The study, which was co-authored by Harvard’s Ethan Bernstein and David Lazer, has “implications for the way we use always-on collaboration software, such as Slack and Google Docs.”
Shore explains, “In many of these [collaborative software tools], the goal seems to be to keep people constantly aware of what others are doing. But the reality is that if you’re getting an alert every time something happens and you’re not taking the time to work separately and have your own independent thoughts, it may hurt the group’s overall ability to solve complex problems.”
You can find the full article here.
Sound Advice: Marketing Students Help Sonos Better Understand Its Customers – Suffolk Experience
The Suffolk Experience recently highlighted Sawyer Business School marketing research collaboration with Sonos, a “go-to source for high-quality home sound systems” that just so happens to be within walking distance of campus.
To accommodate the prediction that over “50 percent of all searches worldwide will be done by voice within four years,” Sonos had thrown its hat in the voice-assistance ring with Apple’s HomePad, Amazon Echo, and Google Home. The company reached out to Sawyer to better understand how late millennial 18-to-24-year-old consumers interact with voice-assistant speakers.
Sonos Consumer Insights Manager Dennis Brosnan writes, “Sonos likes working with Sawyer Business School students because the analysis and recommendations they present are often different than the approach we would take.”
You can read more about the Sonos research here.
Religious Spending, Taking Risks, and More – Boston News
Let’s explore some of the most interesting stories that have emerged from Boston business schools this week.
Shoppers with Strong Religious Beliefs Spend Less and Make Fewer Impulse Purchases – Harvard Business Review
The Harvard Business School recently published an article in the Harvard Business Review that illuminates a fascinating correlation between grocery spending and religiosity—as the latter rises, the former falls.
The researchers write, “We found that for each 20 percent increase in the number of religious adherents in a county, annual grocery sales per store decreases, on average, by about $125,000. [Our] results showed that shoppers living in more religious U.S. counties spent less money on groceries and also made fewer impulse purchases than those living in less religious U.S. counties.”
The implications of the research are vast and wide reaching, particularly for retailers. They explain further:
“Because being reminded about God increases shoppers’ frugality, they may be more sensitive to price discounts and promotions (such as “buy one, get one free”) around the time of religious holidays and observances. Getting a good deal, particularly on an impulse buy, is likely to alleviate shoppers’ heightened frugality.”
The researchers also speculate that “retailers may also allay religious shoppers’ concerns about being frugal by offering deals that demonstrate respect for their values, such as promising to donate a percentage of revenue from a particular product to a local charity.”
You can check out the full article here.
When Regulation Doesn’t Throttle Risk-Taking – Questrom School of Business Blog
New Management Science research from Questrom School of Business Accounting Professor Ana Albuquerque and Fudan University’s Julie Lei Zhu finds the positive impacts of the 2002 Sarbanes-Oxley Act (SOX), which required companies to implement internal controls on financial reporting.
According to the article, “not only did filing firms not decrease their investment activities, some measures suggested that firms actually increased their investments after the reporting requirements were put into place. Filing firms also appeared to benefit in other ways. Banks typically offered filing firms larger loans with lower collateral requirements compared to non-filing firms.”
Albuquerque writes, “Credit terms improved [for filing firms], because they were disclosing more information. The benefit was higher than the cost of compliance.”
You can read more here.
These 12 startups are Re-Imagining the Latin American Workplace and Workforce – MIT Sloan Newsroom
MIT Sloan recently announced the 12 Latin American finalists of the its global Inclusive Innovation Challenge, all of which will travel to São Paulo, Brazil in just a few weeks “where they will pitch their ideas at the IIC Latin America Celebration.”
According to the article, “the winner of each category then goes on to compete in November during the Global Grand Prize Gala at MIT. The gala includes four $250,000 prizes, one for each category.”
Initiative Director Erik Brynjolfsson writes, “If we employ inclusive innovation globally, it could be the best thing that ever happened to humanity. We can have more wealth, better health, and widely held prosperity.”
Here’s a quick overview of each of the 12 Latin American finalists:
- Interacpedia “connects university student teams with organizations to generate the development of new skills/jobs and opportunities.”
- Signa is a “platform that provides deaf people with online digital economy courses.”
- Sumá is a “fair marketing platform that connects family farmers with food buyers.”
- Alò Bodega is a “mobile app for Latin American and Asian corner stores.”
- Apli is an “artificial intelligence-enabled jobs marketplace.”
- Incluyeme is an “online job portal for people in Latin America with disabilities.”
- Grupo Nueva Economía is “developing new digital channels for small businesses and entrepreneurs.”
- Outbound Initiative “connects innovators from underrepresented regions — in this case Brazil — with business opportunities using data-combing artificial intelligence.”
- RedeDots is a “social network of more than 220,000 people engaged in the fair trade and sustainable business market.”
- LEVEE “uses machine learning, geolocation, and mobile messages to connect people with job opportunities.”
- Trocafone “aims to reduce e-waste by creating a marketplace for used electronics.”
- UnDosTres “offers Mexico residents mobile payment for services like prepaid cellphone recharging, movie ticket purchases, electricity, and phone bills.”
You can read more about the startups here.
