How To Get a Job with Google
As one of the most recognizable and powerful tech companies in world, Google has always prioritized bringing in fresh, new talent and hiring the best and brightest MBAs to help lead the next era of innovation at the company. Continue reading…
MIT’s Unique Team Building Tool, and More – Boston News
Let’s explore some of the most interesting stories that have emerged from Boston business schools this week.
Stop, Collaborate, and Listen: Music Making as an Effective Teaming Tool – MIT Sloan Newsroom
The MIT Sloan School of Management recently hosted an Innovation Period workshop entitled “Music Making as Effective Teaming Tool,” which focused on leadership training through music. The workshop was developed in conjunction with New York nonprofit Found Sound Nation, which uses “collaborative sound-making as a tool to help enhance communities and build bonds.”
MIT Leadership Center Associate Director Abby Berenson explains, “Through music-making, they create a sense of community and a sense of teams, and through teams, this leadership practice. That’s really at the heart of what we try to bring for any of the SIP workshops we do.”
Sloan MBA student Faye Cheng added, “Being able to experience failure in a low-risk setting gave [me] new insight into how it can open up new avenues for creativity and innovation. It didn’t have to be a perfect sound, it was just ‘Let’s try things out and layer them on.’ In real life, it can be more daunting to fail in that way or make a decision and have to undo it later.”
You can read the full article here and listen to the students’ songs below.
How Companies Can Identify Racial and Gender Bias in Their Customer Service – Harvard Business Review
The Harvard Business Review recently published an article by HBS Organizational Behavior Ph.D. candidate Alexandra C. Feldberg and UVA Darden assistant professor of marketing Tami Kim in which they explore the prevalence of racial and gender bias within customer service.
As part of their ongoing research, Feldberg and Kim “audited 6,000 hotels in the U.S. by sending email inquiries from fictitious email accounts that signaled senders’ race and gender. By systematically examining replies to these inquiries, we observed that frontline employees were less responsive to nonwhite customers and objectively less helpful and friendly. In other words, compared to white customers, black and Asian customers received worse quality service.”
They offered four effective strategies that large companies can implement to combat racial and gender bias:
- “Develop anticipatory service protocols.” In other words: “standardize scripts and develop rules.”
- “Develop channels for employee feedback” to accommodate any new customer service issues.
- “Emphasize not just “best” service,” which the researchers argue can be “onerous and subject to interpretation,” but “equal” service.
- “Diversify employees’ experiences … through hiring and employee rotations.”
You can read the full article here.
Real World Statistics with Professor Ed Vieira – Simmons Blog
The Simmons School of Management blog recently re-published an interview with associate professor Edward T. Viera, Jr., whose 2017 textbook on applied statistics raised a number of interesting questions related to how big data and statistics can be utilized in the health care industry, for instance.
Professor Viera explains, “Statistics allows us to analyze complex problems and provide reliable results, which humans cannot as easily do. Statistics offers the tools to “objectively” analyze a situation so that we can make reliable, data-driven, informed decision … with unprecedented precision.”
He adds, “Through the use of health care analytics, which deploys advanced software and hardware technologies, we can monitor and adjust our research or treatment based on the collection of data in real time.”
Check out the complete interview with Professor Viera here.
MIT Breaks Down Starbucks Response to Recent PR Nightmare, and More – Boston News
Let’s explore some of the most interesting stories that have emerged from Boston business schools this week.
What Starbucks Got Wrong—and Right—After Philadelphia Arrests – MIT Sloan Newsroom
Following Starbucks’ PR nightmare this past April in which an employee at a Philadelphia Starbucks had two African American patrons arrested after while they waited to conduct a business meeting, Starbucks announced it will host an afternoon of racial bias training for 175,000 employees across 8,000 of its locations.
MIT Sloan senior lecturer Roberta Pittore commended the coffee giant on the sincere response it made following the initial clumsy attempt to address the controversy in a generalized statement.
Regardless of the potential impacts a single afternoon of racial bias training might have on its employees, Pittore believes that “something is better than nothing, more is better than less, and sooner is better than later. I think what it does achieve from Starbucks’ point of view is that it changes the discussion from ‘What did our employee do that was offensive,’ to ‘How can we learn and how can we change?’”
You can read professor Pittore’s entire take on the incident and the Starbucks response here.
Two Northeastern Students Created an App to Revolutionize the School Bus Industry – D’Amore-McKim Blog
The Best Buy-sponsored E-Fest recently awarded $40,000 to BusRight, an app current D’Amore-McKim School of Business students Keith Corso, ’21, and Evan Eddleston, ’22, co-founded to “revolutionize the school bus industry.”
BusRight is designed to “track school bus passengers, current location, calculate optimal travel routes, curb carbon emissions, reduce transportation costs for bus companies, and improve quality of life for passengers, parents, and bus drivers.” According to the article, many school administrators and bus company officials have expressed interest in using the app.
Eddleston writes, “Bus drivers are home earlier, students are home earlier, and parents know where their kids are. It’s a much more efficient system than the one in place today.”
You can read more about BusRight here.
“Be Unreasonable” – Sawyer Business Blog
The keynote speaker at the Sawyer Business School 2018 commencement was Boston Foundation president and CEO Paul S. Grogan who received an honorary doctorate and shared some refreshing words of wisdom drawn from a lifetime of devotion to the betterment of communities.
“Powerful interests conspire to keep things the way they are. They’re fiercely resistant to change because they benefit from the status quo. [There is a] need for courageous public servants who can stand up to pressure and citizen activists who can reshape public opinion in their communities.”
Boston Foundation president and CEO Paul S. Grogan, speaking at this month’s Sawyer Business School commencement / Photo via suffolk.edu
Grogan advised graduates to think beyond the material success their prestigious degree will help them attain. “I implore you to volunteer, to vote, to donate to charity … but moreover to be an active citizen and fight for your fellow neighbors who don’t enjoy the full promise of an American life.”
You can read more highlights from Grogan’s lecture here and watch his speech in its entirety below.
MIT Examines the Appeal of Lying, and More – Boston News
Let’s explore some of the most interesting stories that have emerged from Boston business schools this week.
When the ‘Lying Demagogue’ is the Authentic Candidate – MIT Sloan Newsroom
One of the major questions in the post-Trump U.S. public discourse is how voters could possibly support a political figure that so brazenly bends the truth at every possible turn. In a new paper published in February’s American Sociological Review, MIT Sloan School of Management professor and deputy dean Ezra Zuckerman Sivan attempts to rationalize the appeal of a lying demagogue:
“When a candidate asserts an obvious untruth especially as part of a general attack on establishment norms, his anti-establishment listeners will pick up on his underlying message that the establishment is illegitimate and, therefore, that candidate will have an ‘authentic’ appeal despite the falsehoods and norm-breaking.”
Read more about Zuckerman Sivan’s research here.
What Most People Get Wrong About Men and Women – Harvard Business Review
The ongoing pay gap dialogue has inspired both men and women to step up and pressure the organizations that employ them to commit more aggressively to gender parity. In a recent Harvard Business Review article, HBS researchers Catherine H. Tinsley and Robin J. Ely explore the harmful rhetoric that drives many of these well-meaning initiatives and offer a four-step alternative approach for people to:
1) Question the narrative
2) Generate a plausible alternative explanation
3) Change the context and assess the results
4) Promote continual learning.
“The solution to women’s lagged advancement is not to fix women or their managers but to fix the conditions that undermine women and reinforce gender stereotypes. By taking an inquisitive, evidence-based approach to understanding behavior, companies can not only address gender disparities but also cultivate a learning orientation and a culture that gives all employees the opportunity to reach their full potential.”
“When people are less embedded, they are also less aware of opportunities for stretch assignments and promotions, and their supervisors may be in the dark about their ambitions. But when women fail to “lean in” and seek growth opportunities, it is easy to assume that they lack the confidence to do so—not that they lack pertinent information.” – Catherine H. Tinsley and Robin J. Ely
You can check out the full article here.
Unity in Diversity: The Babson Latin American Forum – Babson Blog
The Babson College F.W. Olin Graduate School of Business recently hosted its Latin American Forum, which featured esteemed guest speaker and Open English founder Andres Moreno, whose online platform teaches English, and Santa Teresa rum CEO Alberto Vollmer.
Moreno and Vollmer both used their lectures as an opportunity to examine how entrepreneurship can co-exist with social impact. Vollmer discussed the Alcatraz Rugby Project, a recognized program of social reintegration for young people with behavioral problems. Moreno chose to focus on how his delivers the best product and service to its consumers.
You read a more in-depth survey of the Babson Latin American Forum here.
Harvard Faculty Discuss Recent Chinese Tariffs, and More – Boston News
Let’s explore some of the most interesting stories that have emerged from Boston business schools this week.
Trade War or War of Words? – Harvard Business School Blog
Following the Trump administration’s recent announcement of 25 percent tariffs on 1,000 Chinese exports, Bill Kirby and Willy Shih, Harvard Business School faculty experts on China, took to the HBS blog to “trade theories on the best path forward for the world’s two largest economies.”
Both experts point to economic shifts in the 1980s, which, not incidentally, was the decade in which Donald Trump started to become a household name. Kirby notes that the major trade distinctions between the United States and Japan, specifically regarding the auto-manufacturing industry, set a precedent. In that, the United States began to firmly invest in Japanese car companies like Honda and Toyota, building their own domestic manufacturing plants. Kirby suspects, however, that the Trump administration may not be as open to that kind of investment. “If Chinese companies wanted to improve access to American markets by investing in the US, would the administration be open to it?” he asks. “They ought to be, in my view. But my suspicion is that that’s not the outcome that this administration is looking for. They’re looking for a miraculous recovery of American-based manufacturing exporting to a Chinese market, not a particularly good match.”
Shih, staying on the topic of the ’80s, offers a different opinion, saying; “I think the real issue is industrial policy on the Chinese side competing with a lack of industrial policy on the U.S. side and the consequences of that. Going back to the mid-1980s, the Chinese government has been mapping a pathway for the country to become a modern country (just as the Koreans, Taiwanese, and the Japanese did before, except on a much larger scale). The Chinese have identified core capabilities that they want to see inside the country, and they’ve been methodically working on that over the last 30-plus years. I’d argue the positive trade balance with the US reflects the progress they’ve made.”
You can read the full conversation between Kirby and Shih here.
An Easy Internship Trick from Kayla Humel ’18 – Simmons Blog
Current Simmons School of Management student body president Kayla Humel, ’18, wrote candidly about the impact of the Student Government Association (SGA) on her recent internship at Puma and future career plans.
“First and foremost, [SGA has taught me] the power of good communication. When the e-board is communicating with one another, event planning is exponentially easier. When SGA is communicating with organizations, processes like budgets occur seamlessly. Good communication is crucial to success in any organization.”
Humel threw her hat in the presidential race because she “saw opportunities to improve processes between SGA and the other organizations on campus. I knew that SGA could create change on campus and I wanted to play a major part in that.”
You ca check out more about her Simmons experience here and watch an interview with Humel about her internship below.
Wield Polarization to Build Positive Change – MIT Sloan Newsroom
MIT Sloan School of Management sustainability initiative director Jason Jay used his recent TEDx talk as an opportunity to share some strategic advice on how to more effectively spark difficult conversations. “The voltage feels so high that we simply avoid conversations out of fear of getting shocked. But I like to think about that polarization as a kind of energy.”
- Draw a contrast between what others might expect you to do and what you’re really trying to do.
- Clarify the values underlying your positions, and do the same with the people you’re talking to.
- Make it clear that you aren’t meeting simply to bargain over these values, but to embrace tension and find new ideas.”
You can check out Jay’s TEDx talk at Hofstra University below and learn more about his work here.
Learning from MIT Sloan’s First All-Female Senate Leadership Team
Women in leadership positions are still relatively rare. According to the latest report from MSCI, a research and analytics firm that helps leading investors build and manage portfolios, it could likely be 2027 before women fill just 30 percent of directorships in publicly held companies. Currently, they only hold 18.1 percent of such posts. But despite these discouragingly low numbers, significant progress is being made in other arenas. Recognizing and encouraging progress toward greater gender equity in business and in business school is extremely important if we want to help foster even more.
Fortunately, we need look no further than MIT Sloan School of Management to find clear signs of progress. During its most recent Senate election, two women were named co-presidents, marking the first time in the school’s history that its student government can claim an all-female top leadership team.
Avery Beach and Jennifer Zheng ran for co-presidents as a way to give back to MIT Sloan, a program that they said “has changed our lives.” They went on to explain, “Each of us felt strongly about the school’s potential and thought we could contribute to making it even better. We also believe that representation is extremely important. By running for co-president, we hope that we’ve inspired others, including underrepresented voices, to take on future leadership roles and continue Sloan’s mission to improve the world.”
Both women feel that it has been an extremely valuable opportunity to serve as the school’s first all-female Senate leadership team. In these roles, they have had a chance not only to develop their leadership skill set, but also to expand their network and impact their community.
“Our role as student leaders involves understanding how to influence key stakeholders, managing an organization of 60 students, and making frequent public speaking appearances,” explained Beach and Zheng. “We have learned and grown through this experience in an environment where it is okay to make mistakes. These failures and successes have made us better leaders, and this experience will translate into our work after school.”
Avery Beach and Jennifer Zheng
Serving as co-presidents of the Sloan Senate has been important to both women personally, but the experience has also convinced Beach and Zheng that it its important for other women, particularly female MBA students, to take on leadership roles within their programs and schools.
“Women are often underrepresented at the top of the career ladder,” they said. “By leading early and regularly, women can stand out in the current job market as well as in their future careers, such as during promotions. We hope that women continue to strive for these experiences.”
In the end, Beach and Zheng have felt empowered by their positions as Senate leaders and hope other women will feel the same. “As we look to the legacy we’ve left at the school, we hope to be remembered not only as effective female leaders, but as effective leaders—that is what will make a difference,” they said.
